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A Better Way to Talk With Your Customers

Be available right where your customers need it, and give your team the automatically.

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Revolutionizing Audience Engagement with Online Response Management tool & Ticketing system

Say goodbye to traditional ticketing systems and elevate your online response management with QuickMetrix Service – the ticketing system purpose-built to redefine agent efficiency and customer satisfaction.

Real-Time Customer Queries Response

ORM Performance Reporting & Ticketing System

Equip your agents with an AI ticketing system inbuild in online response management tool

  • Serve Customers Seamlessly Across Channels
  • Optimize Processes with Real-Time Insights
  • Advanced Ticketing Capabilities for Faster Resolutions
  • Streamlined Ticketing Processes for High Agent Productivity
  • Actionable Insights for a Personalized Approach
  • Seamless Integration with Your Existing Tools
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Integrate QuickMetrix Service with programmes you already use.

Integrate major sales, marketing, and automation technologies with QuickMetrix to get a 360-degree perspective of your consumers.

At QuickMetrix, we understand that managing customer interactions online can be challenging. Our cutting-edge online response management software is designed to streamline and enhance your customer engagement process, ensuring timely, personalized, and effective communication across all digital platforms.

Ticketing Extensive Features

Future-Proof Your Ticketing System with Advanced AI Features

Canned Responses

Reduce response times by using pre-written responses, and maintain consistency with your brand at all times.

Ticket Split

Breaking down the ticket will enable us to respond more promptly to individual concerns, leading to faster resolution times.

View Ticket

allows users to access and review the details of a specific ticket. When communicating about this feature, can edit, close and add comment

Omnichannel Ticketing

Track tickets across channels and consolidate all incoming messages into a single inbox for simple priotitize & assignment.

Actionable & Non Actionable Ticket

Prioritizing the ticket in a ticketing system is crucial for effective response management.

Quick Closure

Organise commonly performed ticket activities (such as assignee, status, and other changes) into groups and perform all of them with a single click.

AI Engine & Automation

Reduce manual labour for both agents and administrators by quickly identifying engageable tickets.

Extensive Reporting

Evaluate the performance of your team and improve the efficiency of the current workflows. multiple reports can be created

Ticket Queues

Assign assignment rules and workflows automatically, and route incoming tickets to queues based on circumstances.

Ticket Fields

You can decide what details your tickets need in order to obtain context and even create customized reports.

Also Checkout

Command Centre

A real-time war room designed for monitoring every digital online media related to the brand, providing an immersive and dynamic environment for comprehensive tracking and analysis.

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Crisis Management

You will receive real-time alerts depending on the parameters you have set to identify situations. You can make sure you don't miss these messages by selecting to receive alerts via email and/or mobile apps that can lead to crisis.

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Influencer Management

Creators in social media who are actively engaged in brands, values, and purpose. So how can you really get in touch with the people your company needs? Through influencer marketing, you may reach a wider audience.

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Competition Tracking

Evaluate your brand's performance against similar competitors to identify area of improvement. Allows you to stay updated on market trends, assess the performance of peer brands.

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Social Media Publishing

Take control of your content scheduling with a social media management tool that's built for marketing & PR professionals. All-in-one platform lets you manage your brand's presence across all channels

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Social Media Analytics

Every day, countless social media interactions occur, generating a vast sea of social data with the capacity to offer valuable insights for your business. This Feature is designed to help you make sense of all that data.

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Your Unified Customer Engagement Manager

Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one

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