Crisis Management Software

Crisis Management Software : Handling difficulties with dedicated approach

Crisis management software

Powerful Crisis Identification:

Power of social media to capture diverse insights during crises. Our platform enables real-time monitoring across digital landscapes, ensuring a comprehensive understanding of your audience's sentiments.

Early Crisis Detection

Receive instant alerts for unusual spikes in negative trends, hashtags, or crisis-related keywords. Stay ahead with real-time information, allowing for swift and strategic responses.

Sentiment Analysis for Crisis

Assess the severity of a crisis by understanding its sentiment. QuickMetrix identify whether sentiments are positive, negative, or neutral, providing a nuanced understanding of the situation.

Audience segregation

Crisis communication by segregating your audience based on behavior, demographics, and preferences. Create targeted messages that resonate with specific groups, enhancing the effectiveness of your crisis response.

Crisis Management Extensive Features
proactive crisis management software is paramount for safeguarding your brand's reputation.

Keyword Based Alert

These are notifications triggered by specified keywords. Users receive alerts whenever content containing those keywords is detected, keeping them updated on relevant information or events.

Hashtag Alert

Enable tracking of specific hashtags. Users receive notifications when any content containing those hashtags is detected, allowing them to stay informed about relevant discussions or events.

Influencer Alerts

These alerts involve setting up email notifications specifically for mentions from selected influencers. Users receive alerts whenever those influencers are mentioned, allowing them to stay informed about relevant content or engagements.

Link Tracking

Link tracking involves monitoring the engagement and traction of specific tweets, news articles, or other content by tracking the clicks or interactions on the associated links

Email Alert

Email alerts for monitoring can be tailored or customized to meet specific requirements or preferences. This customization allows users to define and configure the conditions, thresholds, or events that trigger an email alert

Influencer & Senior Management Alert

Can be set for a particular threshold of follower count, & in Senior Management Alert - Tracking mentions where important individuals of the organization are mentioned

Our Process

Our work Process

Ability to Track & Engage with Customers & Conversations across platforms seamlessly

1

Listening

Listening across Social media & Online into a single Inbox

2

First Level Response

Seamless, email-based workflow to enable collaboration across teams

3

Workflow Report

Audit and Track customer queries, status and TAT

4

Second Level Response

Response to Resolution. Manage complete customer experience!

Also Checkout

ORM & Ticketing

QuickMetrix offers comprehensive media monitoring and analysis across online news, social media, print, broadcast, and podcasts, capturing more content and conversations in the industry.

Social Media Publishing

Take control of your content scheduling with a social media management tool that's built for marketing & PR professionals. All-in-one platform lets you manage your brand's presence across all channels

Social Media Analytics

Every day, countless social media interactions occur, generating a vast sea of social data with the capacity to offer valuable insights for your business. This Feature is designed to help you make sense of all that data.

Social Listening

Billions of conversations are taking place online, some that could unlock powerful insights for your business. But you can't find them if you aren't actively listening. you can capture the mentions that matter.

Publishing

Take control of your content scheduling with a social media management tool that's built for marketing & PR professionals. All-in-one platform lets you manage your brand's presence across all channels

Social Media Analytics

Every day, countless social media interactions occur, generating a vast sea of social data with the capacity to offer valuable insights for your business. This Feature is designed to help you make sense of all that data.

Your Unified Customer Engagement Manager

Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one

×

Hello!

Click one of our contacts below to chat on WhatsApp

×