Your Unified Customer Engagement Manager
Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one
Where Innovation Meets Interaction: Step into the Future of unified customer experience solution
One Stop Media Solution
Transforming interaction into unforgettable experiences with our AI Unified Customer experience platform services
Online Reputation Management
- Ticketing Automation: Automate ticket creation and categorization for streamlined handling.
- Multi-Channel Integration: Unify customer interactions from various channels into a single dashboard.
- Review Management: Collect and manage customer reviews from multiple review sites.
- Efficient Routing: Automatically assign tickets and implement escalation rules for prompt resolution.
- Performance Analytics: Track key metrics, analyze trends, and generate custom reports for continuous improvement.
- Customer Feedback Integration: Collect feedback through surveys, analyze responses, and enhance service quality accordingly.
Social Listening & Social Media Monitoring software
- Keyword Tracking: Monitor brand-related keywords and mentions on various platforms.
- Multi-Platform Monitoring: Track conversations across social media, forums, blogs, and news sites.
- Sentiment Analysis: Analyze online sentiment (positive, negative, neutral) for brand perception.
- Competitor Analysis: Monitor competitors' online presence and sentiments for strategic insights.
- Real-Time Monitoring: Receive instant updates and alerts to respond quickly to trends or issues.
- Influencer Identification: Identify and engage with influencers to enhance brand reach and reputation
Social media management platform
- Content Scheduling: Schedule posts across platforms for consistent content distribution.
- Multi-Platform Integration: Publish seamlessly on various social media platforms from a centralized dashboard.
- Visual Content Support: Upload and schedule diverse media types for enhanced engagement.
- Analytics and Reporting: Track post metrics to gain insights and refine content strategies.
- Audience Targeting: Target specific audience segments for tailored content delivery.
Customizable Command Centre Software
- Multi-Channel Integration: Centralize customer interactions from various channels for a unified view.
- Real-Time Monitoring: Monitor and respond to customer inquiries in real-time.
- 360-Degree Customer View: Consolidate customer data for personalized and efficient interactions.
- Unified Inbox: Integrate messages from different channels into a single, organized inbox.
- Customer Feedback Analysis: Collect and analyze feedback for continuous improvement.
- Automation and Scalability: Implement automation, self-service, and scale the system for evolving needs.
Crisis Management Software
Alert System: Instant notification for swift crisis awareness.
Incident Tracking: Record and monitor crisis details for efficient management.
Communication Plan: Comprehensive strategy for internal and external communication.
Resource Allocation: Efficient distribution of personnel, equipment, and funds.
Media and Social Management: Monitor media, control narrative, and manage social media communication.
Post-Crisis Evaluation: Assess and document crisis response for future improvements.
