Your Unified Customer Engagement Manager
Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one
Natural Language Processing (NLP): Understand and respond to users in natural language.
Multi-Channel Integration: Deploy chatbots across various channels for widespread accessibility.
Task Automation: Automate tasks based on user requests, reducing manual efforts.
Personalization and Context: Customize responses and maintain context for a personalized experience.
Integration with Systems: Connect with backend systems and databases for real-time information.
Analytics and Learning: Track interactions, learn from user behavior, and continuously improve performance.
Alert System: Instant notification for swift crisis awareness.
Incident Tracking: Record and monitor crisis details for efficient management.
Communication Plan: Comprehensive strategy for internal and external communication.
Resource Allocation: Efficient distribution of personnel, equipment, and funds.
Media and Social Management: Monitor media, control narrative, and manage social media communication.
Post-Crisis Evaluation: Assess and document crisis response for future improvements.
Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one