Your Unified Customer Engagement Manager
Online reponse Management. AI Chatbot. Social Listening & Analytics. Social Media Publishing. Command Centre. Crisis Management. Complete Omnichannel Solution. Social CRM. All in one
Single Dashboard For all your Unified Customer Experience needs
Experience the ease of managing all touchpoints with customers under one unified platform
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Online Response Management
- Ticketing Automation: Automate ticket creation and categorization for streamlined handling.
- Multi-Channel Integration: Unify customer interactions from various channels into a single dashboard.
- Review Management: Collect and manage customer reviews from multiple review sites.
- Efficient Routing: Automatically assign tickets and implement escalation rules for prompt resolution.
- Performance Analytics: Track key metrics, analyze trends, and generate custom reports for continuous improvement.
- Customer Feedback Integration: Collect feedback through surveys, analyze responses, and enhance service quality accordingly.
Social Listening
- Keyword Tracking: Monitor brand-related keywords and mentions on various platforms.
- Multi-Platform Monitoring: Track conversations across social media, forums, blogs, and news sites.
- Sentiment Analysis: Analyze online sentiment (positive, negative, neutral) for brand perception.
- Competitor Analysis: Monitor competitors' online presence and sentiments for strategic insights.
- Real-Time Monitoring: Receive instant updates and alerts to respond quickly to trends or issues.
- Influencer Identification: Identify and engage with influencers to enhance brand reach and reputation
Social media management platform
- Content Scheduling: Schedule posts across platforms for consistent content distribution.
- Multi-Platform Integration: Publish seamlessly on various social media platforms from a centralized dashboard.
- Visual Content Support: Upload and schedule diverse media types for enhanced engagement.
- Analytics and Reporting: Track post metrics to gain insights and refine content strategies.
- Audience Targeting: Target specific audience segments for tailored content delivery.
Command Centre
- Multi-Channel Integration: Centralize customer interactions from various channels for a unified view.
- Real-Time Monitoring: Monitor and respond to customer inquiries in real-time.
- 360-Degree Customer View: Consolidate customer data for personalized and efficient interactions.
- Unified Inbox: Integrate messages from different channels into a single, organized inbox.
- Customer Feedback Analysis: Collect and analyze feedback for continuous improvement.
- Automation and Scalability: Implement automation, self-service, and scale the system for evolving needs.
