Unify social listening, digital customer care, and internal operations through REST APIs and real-time webhooks. Manage end-to-end case workflows, or connect directly to the platforms your teams already use.
Listening to social and digital channels is only half the battle. When a customer raises an issue online, your team shouldn't have to toggle between multiple screens, copy data manually, or chase updates across disconnected systems. QuickMetrix bridges the gap between external digital noise and internal operational resolution.
Disconnected channels, manual copy-pasting, delayed ticket creation, and poor visibility across support teams.
Real-time data sync, one-click ticket generation, automated routing, and two-way status updates.
QuickMetrix scans millions of digital mentions and surfaces actionable, case-worthy interactions using AI classification, filtering out irrelevant noise.
Agents engage with the customer and gather necessary details and context directly inside the conversation interface.
Using custom field emulation layers, agents pass cases into your enterprise system of record in one click. Tickets route automatically based on channel, language, sentiment, or category.
When your internal team resolves the issue in your enterprise platform, status automatically syncs back to QuickMetrix, agents close the loop on the customer's original channel.
Connect leading CRMs, contact centers, and digital messaging platforms via APIs and webhooks.
Push case data into SFDC in one click, with two-way status sync back to agents.
Connect Sales Cloud and Service Cloud. Cases route automatically by channel, language and category.
Create and update Dynamics tickets without leaving the QuickMetrix conversation interface.
Escalate social and digital cases into Freshdesk instantly, with resolution status syncing back.
Real-time ticket creation with full customer context and interaction history passed through.
Native integration for banking and financial services teams running CRMNext as their system of record.
IVR call records and outcomes sync into QuickMetrix, keeping voice and digital on one timeline.
Route social and digital cases into Genesys alongside voice, so agents work one queue instead of two.
Bring cloud telephony and IVR interactions into the same case view as social and digital channels.
Link call and SMS history to digital cases, giving agents full context before they respond.
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Our integration specialists will evaluate your available APIs, assess your technical requirements, and configure a custom sync layer to match your exact schema.
Connect QuickMetrix to your tech stackYes. QuickMetrix integrates with Salesforce, SAP C4C, Microsoft Dynamics 365, Zoho Desk, Freshdesk and CRMNext using REST APIs and webhooks.
Yes. When an agent creates or escalates a ticket, customer details and interaction context are passed with one click to your system of record.
Yes. Status updates made in your CRM or helpdesk sync back into QuickMetrix, so customer-facing agents can close the loop on the original channel.
Yes. If your platform exposes APIs or webhooks, our integration specialists can configure a custom integration layer matched to your data model.
Talk to our integration team, or request API access to get started.
