Answers on the platform, security, integrations, and pricing. Can't find what you need? Reach out to our team directly.
QuickMetrix is a unified customer intelligence and engagement platform: social listening & analytics, online response management, publishing, command centre monitoring, crisis management, an AI chatbot, and AI-native dashboards (AI Hub) in one product.
QuickMetrix is built to be intuitive from day one, teams are typically productive within their first session, without weeks of onboarding. Complex, multi-brand or integration-heavy deployments (like our government and enterprise accounts) go through a structured scoping and setup process with our team.
Yes. Our largest deployment today spans 27 brands and 93 social and review properties on a single account, including international markets.
Yes. QuickMetrix is ISO/IEC 27001 certified, and our Vulnerability Assessment and Penetration Testing (VAPT) is conducted by a CERT-In empanelled auditor. See Trust & Security for details.
QuickMetrix runs on AWS infrastructure, with data encrypted both in transit and at rest.
No. We don't sell, rent, trade, or otherwise disclose customer data or personally identifiable information to third parties for marketing or advertising purposes. Full detail is in our Privacy Policy.
Yes: via REST APIs and real-time webhooks, with existing integrations including Salesforce, SAP C4C, Microsoft Dynamics 365, Freshdesk, Zoho Desk, CRMNext, and contact center/IVR platforms like Knowlarity, Genesys, Ozonetel, and Exotel. See API Documentation.
Our integration team can work with you directly to connect QuickMetrix to a custom stack via our API and webhooks.
Our customers range from a growing retail brand to a national aviation command center, so pricing is scoped to your channels, modules, and team size rather than sold off a fixed list. See Pricing for how it works.
Yes: custom SLAs, dedicated support, and procurement/security questionnaire support are available for regulated and public-sector deployments.
Talk to our team directly, we're happy to walk through your specific setup.
