One of India's largest watches, jewellery & eyewear retail conglomerates runs its entire social, review, and support operation on QuickMetrix.
Inbound mentions across social media, Google Reviews, YouTube, and app stores more than tripled over four years, while support headcount stayed essentially flat. Response SLA compliance held strong throughout, reaching up to 99% on reviews and video platforms even at record volume.
The account now spans 27 brands and 93 social and review properties, including international markets, unified on a single QuickMetrix account, with AI-powered tone-of-voice suggestions live across sub-brands.
Book a walkthrough and we'll show you the workflow for your specific brands.
