QuickMetrix powers public-sector deployments that operate under strict security, reliability, and governance requirements.
QuickMetrix powers the Passenger Assistance Control Room (PACR) for the Ministry of Civil Aviation, Government of India, a permanent, round-the-clock command center at Udaan Bhawan, New Delhi, monitoring aviation grievances, public sentiment, and nationwide passenger assistance at the highest level of governance.
The deployment uses QuickMetrix's AI engine to filter signal from noise and cut agent load, real-time ticket monitoring with shift-wise dashboards, a unified view of call center and digital tickets, and automatic routing of tickets to airlines for resolution.
Our team supports custom SLAs, procurement, and security questionnaire requirements for government engagements.
