QuickMetrix runs inside some of the most demanding customer engagement environments in India: a national aviation command center, a multi-brand retail conglomerate, and regulated financial institutions among them.
One of India's largest watches, jewellery & eyewear retail conglomerates saw inbound mentions across social media, Google Reviews, YouTube, and app stores more than triple over four years, while support headcount stayed essentially flat, even dipping at points. Response SLA compliance held strong throughout, reaching up to 88% on social channels and 99% on reviews and video platforms in the most recent year, despite handling record volume.
The account now spans 27 brands and 93 social and review properties, including international markets, unified on a single QuickMetrix account. QuickMetrix's AI-powered tone-of-voice suggestions (including smart prompts like auto-rephrase) are live across the brand's retail sub-brands, with more rolling out through the year.
QuickMetrix powers the Passenger Assistance Control Room (PACR) for the Ministry of Civil Aviation, Government of India, a permanent, round-the-clock command center at Udaan Bhawan, New Delhi, monitoring aviation grievances, public sentiment, and nationwide passenger assistance at the highest level of governance.
The deployment uses QuickMetrix's AI engine to filter signal from noise and cut agent load, real-time ticket monitoring with shift-wise dashboards, a unified view of call center and digital tickets, and automatic routing of tickets to airlines for resolution.
A look at how QuickMetrix performs under the specific pressures of different sectors.
Social posts tagging regulators such as the RBI, SEBI, or IRDAI are auto-flagged Priority 1, with SLAs tracked in real time on dedicated dashboards.
E-commerceQuickMetrix ingests and routes enormous, instantaneous traffic spikes flawlessly, even during peak sale events for one of India's largest online marketplaces.
QSR & Food ServiceWith order cycles capped at 30 minutes, QuickMetrix drives immediate, context-aware response-through-resolution before the window closes.
Travel & Visa ServicesA leading global visa facilitation company spanning 150+ countries uses QuickMetrix to unify fragmented data streams from multiple government entities and service desks into one end-to-end system.
Retail BrokeragesWhen app or service complaints go public, regulators take notice. QuickMetrix separates genuine issues from amplified noise and drives them to closure.
Energy & PetroleumAmid regional tension and state elections, rumors spread fast, QuickMetrix separated genuine grievances from amplification and traced rumors to their source.
"I have been using QuickMetrix for over 4 years now for my social media listening needs and I must say, it's the best tool out there! The reporting is simply amazing and a game-changer for my business."
Digital Marketing Manager, Pantaloons
"QuickMetrix is a superb social listening tool. It's proven to be an extremely efficient method for monitoring and analyzing social media conversations concerning my brand — with a user-friendly interface for real-time tracking."
Head, Social Media Command Center, Mirum
"QuickMetrix is a fantastic software that makes it easy to keep track of what people are saying about your brand online. The tool provides detailed analytics and sentiment analysis reports, and captures everything in real-time."
Team Lead, Kantar
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